From NICHE ACADEMY:

There is a lot of popular guidance about how to spot and avoid people who seem "difficult," "toxic," or "high conflict," but these people may be privately experiencing traumas or coping with mental health problems. It is often illegal under the Americans with Disabilities Act (ADA) to provide less communication or more screening to someone based on their seeming to have a mental impairment - yet people are pulling away from aberrant-seeming parties all of the time, in both their professional and personal lives.

Join Dan Berstein to explore tools to craft effective, appropriate, and accessible communication boundaries that address the following behavior challenges that often seem to be barriers: Monopolization of Time, Persistence on an Off-Limits Topic, Rude/Offensive/Inconsiderate Comments, and Disruptive Behaviors. Equitable norms, policies, and structures can solve a lot of issues that often make some different people seem "difficult." Participants will receive tools for email equity, trauma-informed practices, and accessibility.

REGISTER HERE