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Librarian's Guide to Homelessness Training

Do you see behaviors in your library that you find difficult to deal with, like patrons bringing in too many bags?  Panhandling in your library?  Arguing with you and other patrons?  This full-day interactive training is much more than simple “sensitivity training.”  You will learn why individuals experiencing homeless do what they do and the practical tools for resolving problems.  There is a special focus on patrons with mental illness and/or substance abuse disorders. After this training, you will have more confidence with patrons experiencing homelessness.

Ryan Dowd is the Executive Director of a large homeless shelter outside of Chicago, Illinois. ​He regularly travels the country training libraries, police departments, schools and other organizations on how to work compassionately with challenging homeless individuals. He is the author of the ALA book The Librarian's Guide to Homelessness: an Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone.  Learn more about Ryan Dowd at the Librarian's Guide to Homelessness.

Registration will open on Wednesday, September 11; you can sign up for OLIS News and Updates to join the OLIS mailing list and be notified when registration opens.

If any reasonable accommodation is needed to ensure equal access or participation, contact the Office of Library and Information Services at (401) 574-9300 not less than three (3) business days in advance of the meeting or program date. More advanced notice is highly advisable.

Related LibGuide: Serving Homeless Individuals and Families in Libraries by Donna DiMichele

Wednesday, December 11, 2019
9:00am - 4:00pm
Cranston Public Library Central
Ryan Dowd
Event Type:
OLIS Continuing Education
  Equity, Diversity and Inclusion     Trends & Special Topics  
Registration has closed.

Event Organizer

Nicolette Baffoni

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